There are several truths that are common to all exceptional customer service experiences and certain behaviors that, when performed by employees, truly elevate the customer service experience. My guest today is customer enthusiast, speaker, and a former 20-year Marriott International employee, Steve Curtin. Steve joins us to discuss these common truths and behaviors that are …
Customers don’t want to be sold to. However, they do want to know about businesses that offer solutions to their problems.So how can you, as a business owner, craft your marketing and sales messages in a way that resonates with your prospective customers and gets them to take action? Through storytelling! I’m joined by leader, …
As your business grows, so will your team. While many business owners might overlook the importance of hiring the right people and nurturing a team, we, leaders, know how important our team members are to our success as a whole. So how do you start building a team that works well together and provides the …
Understanding how your customers make decisions when confronted with things like pricing, limited time offers, and diverse choices, can help you as a business owner make better decisions in your own business. There are certain patterns that can be extrapolated and accounted for when building your products and services. My guest is adjunct assistant professor …
For many, public speaking is terrifying. For others, it’s just a fun hobby. For me, having the opportunity to stand in front of a crowd and capture their attention for a prolonged period of time is a privilege and an amazing opportunity for business development, when done right. 6 years ago, I decided to take …