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Podcast

Understanding and Leveraging the Psychology of Influencer Marketing with Emmanuel Probst [LLC 033]

 Influencer marketing seems to be quite the buzz-phrase thee days, but for good reason. Tapping into social media influencers to help promote your product or service can be a viable marketing strategy for your business. My guest today is Dr. Emmanuel Probst, a Director of Media and Digital presence at Kantar Millward Brown, a Professor …

Podcast

Three Simple Ways to Elevate Your Customer Service with Steve Curtin [LLC 030]

There are several truths that are common to all exceptional customer service experiences and certain behaviors that, when performed by employees, truly elevate the customer service experience. My guest today is customer enthusiast, speaker, and a former 20-year Marriott International employee, Steve Curtin. Steve joins us to discuss these common truths and behaviors that are …